Grievances and Complaints Procedure

For Internal and External Stakeholders
(Applicable to employees, contractors, clients, members of the public, and any other relevant parties)

PegYou Trademart Pvt. Ltd. is committed to maintaining the highest standards of ethical conduct, transparency, and accountability. We recognize the importance of providing all stakeholders — including those working on behalf of the company, clients, the general public, and other concerned parties — with a formal channel to report grievances or complaints.

Scope

This procedure applies to any concerns related to:

• Non-conformance with the Security Operations Management System (SOMS)
• Violations of international, national, or local laws
• Breaches of human rights
• Any other misconduct or unethical behavior involving PegYou Trademart Pvt. Ltd.

Our Commitment

We aim not only to record and track complaints, but to ensure a consistent, timely, and high-quality response. This includes:

• Thorough investigation of each complaint
• Root cause analysis
• Implementation of corrective and preventive actions
• Evaluation of the effectiveness of resolutions
• Promoting continuous improvement across our operations

How to File a Complaint or Grievance

We encourage stakeholders to raise concerns as early as possible. To file a complaint or grievance, please use the contact information or platform provided below:

👉 Click Here to File a Complaint or Grievance

For further guidance or inquiries, please contact our Compliance Team.